Ordering

Yes, the Semesterticket can be ordered until the end of the current semester.

The mobile ticket can be loaded into the NAH.SH app immediately after ordering and is usually available within 30 minutes. It is valid from the first day of the semester stated on it, not before.

The Semesterticket is a personal ticket that is only available to students at participating universities. Practical: The necessary authorisation check is carried out automatically in the background using your university's single sign-on procedure (so called Shibboleth): At the start of the order process, you log in to Shibboleth using your university's access data (matriculation number/e-mail address and password). If the login is done, authentication has been successfully completed and you can place the order. For universities without the Shibboleth procedure, please also enter your surname.

The authentication process also checks whether the semester fee has been paid in full. The semester ticket can only be ordered once the fee has been received. Please note that it can take up to two weeks for the transfer to be processed by the university systems. Only then is it possible to order. If you are still unable to place an order after the transfer, please try again in a few days.

Delete your browser data and restart the browser, please. Also, utility programs for the browser (add ons) can sometimes lead to this error; add-ons should therefore be disabled for the order. If this does not help, try using another browser or another device.

Possible error messages are:

„The entered identifier was not found.“
„The password you entered is not correct.“
„You are not authorised.“

Here's what you can do:

• Please check your access data: Under „User ID“ (german: „Benutzerkennung“), enter either your matriculation number or the e-mail address of your university account, depending on the university.
• Has your semester fee been paid and booked? The prerequisite for ordering is that the semester fee has been paid in full and the payment has been processed in the university's system. It can take up to two weeks for the payment to be processed. Only then is the order possible. If it is still not possible to place an order after the transfer, please try again in a few days.
  Tip: At some universities, you can check online via the university's campus management system whether your payment has been processed. You can order your semester ticket no later than one day after the payment has been processed. If it still does not work after a few days, please contact the computer centre or the administration of your university, which is responsible for processing the payment.
• First semester students or students who change universities and are at the new university for the first semester can only order from the first day of the semester (depending on the university Sept 1st/Oct 1st respectively Mar 1st/Apr 1st): CAU Kiel, FH Kiel, TH Lübeck, EUF Flensburg, HS Flensburg. The reason for this is that, for legal reasons, the university systems can not be unlocked before this date. If you are a first-semester student and receive an error message when ordering before the start of the semester, please try again from the first day of the semester.

If you have questions about the Single SIgn-On procedure (Schibboleth), please contact your AStA or the IT department of your university.

You did not have the Semesterticket before?

Before using the mobile ticket for the first time, you must activate it once on your smartphone. This is how it works:

1. Open the NAH.SH app, which is available free of charge for Android (from version 6.0) and iOS (from version 12.0).
2. In the app menu, select „D-Ticket NAH.SH | Job | SeTi“ and then „Add ticket“ (german: „Ticket hinzufügen“).
3. Enter your date of birth and your personal ticket number, which you received with the order confirmation.
4. That's it. We wish you a good journey! Important: The Semesterticket is valid from the first day of the semester stated on it.

Have you already used the Semesterticket?

Check the ticket number mentioned in the e-mail with the order confirmation:

• If your ticket number is unchanged from the previous semester, your existing mobile ticket will be automatically updated to the new semester on the first day of the semester (you do not need to enter your ticket number and date of birth in the NAH.SH app). You can see this from about 10 days before the start of the semester: On the third page of the mobile ticket, you will see a message that the ticket for the following month has been loaded, but you will only be able to see it from the first day of the semester.
• If the order confirmation contains a different ticket number, please activate the mobile ticket for the following semester in the NAH.SH app via the menu item „D-Ticket NAH.SH | Job | SeTi“ and then „Add ticket“ (german: „Ticket hinzufügen“). Enter your date of birth and your personal ticket number. That's it.

If you receive this error message when you try to activate the Semesterticket in the NAH.SH app after successfully ordering with the ticket number, it is likely that the date of birth entered in the app does not match the date of birth that you specified when ordering. How to solve the problem:

• To avoid typos, first check whether you entered the ticket number and your date of birth correctly when activating the NAH.SH app.
• If the error message continues to appear, the date of birth was probably entered incorrectly when ordering. To correct the date of birth entered when placing the order, proceed as follows:
  1. Open the order page.
  2. After logging in, you will see your ticket number and a link to change your date of birth.
  3. After the change has been made successfully, you can activate the semester ticket in the NAH.SH app.

If an incorrect date of birth is entered, the mobile ticket cannot be loaded. In addition, the Semesterticket is then invalid, as the date of birth is also shown on the ticket.

To correct the date of birth, please proceed as follows:

1. Open the order page and log in.
2. After logging in, you will see your ticket number and a link to change your date of birth.

This error can occur in individual cases. You can fix the problem yourself by following these steps:

1. An active internet connection is required.
2. Open your mobile ticket.
3. Note the 9-digit ticket number, which you will find on the third page of the mobile phone ticket, below under „Ticket No.“.
4. Now remove your Semesterticket from the NAH.SH app by selecting the three points in the header of the opened ticket and selecting „Remove“ (german: „Entfernen“).
5. Close the NAH.SH app.
6. Please open the NAH.SH app again and add your Semesterticket again. To do this, use the menu item „D-Ticket NAH.SH | Job | SeTi“ and then „Add semesterticket“ (german: „Ticket hinzufügen“) – enter the ticket number, you have noted, and your date of birth here.
7. If necessary, you can now deactivate yout internet connection.

No, the order confirmation is not a valid ticket. Enrolment certificates, substitute certificates or student IDs –even if they have been validated– are also not valid as travel authorisation for the Semesterticket.

Please keep the order confirmation until the end of the semester. If you change your smartphone, you will need the ticket number mentioned in it to activate the Semesterticket on the new device.

Please note that the e-mail will be sent to the e-mail address specified during ordering. This is the e-mail account of your university. Please also check your spam folder there.

It is also possible that your e-mail inbox is full. Please free up space. Afterwards execute the order again - you will receive a message with your ticket number. Write them down to load your mobile ticket.

Did not help? Please contact the customer service (NAH.SH-Kundendialog):
E-Mail: semesterticket@nah.sh
Telephone: 0431.660 19 449 (mo-sa. from 8 am to 6 pm)

You will find the ticket number in the e-mail with the order confirmation sent to your university email address when you placed your order. Alternatively, you can start the ordering process again: The ticket number is displayed after registration.

The Semesterticket is a personal ticket that is valid only for you. That is why it also contains a personal photograph in addition to your name. It is important that it is a recent photo and your face is easily recognizable – like on an ID card. But you do not need to have a passport photo taken by a photographer.

If your name changes during the semester, e.g. due to marriage, or your appearance changes, you can continue to use your Semesterticket until the end of the current semester. It is not necessary to change the name or photo on the issued ticket. However, when using it, please keep your personal photo ID handy in case of any queries.

Please download the latest version of the NAH.SH app for Android and iOS to your smartphone. The NAH.SH app requires

• Android version 8.0 or higher or
• iOS version 14.5 or higher.

If the NAH.SH app cannot be installed, please first check whether you can update your smartphone's operating system and download the latest version of Android or iOS. Then try installing the NAH.SH app again.

If you are using a Huawei smartphone, you have the option of loading the mobile phone ticket into the DB Navigator app from the Huawei AppGallery. After ordering, load the ticket into DB Navigator („Travel“ menu item and then select the plus symbol). No guarantee can be given that this method will work permanently. Support for Huawei smartphones cannot be guaranteed for technical reasons.

Is the NAH.SH-app still not working? Please contact your AStA.

By decision of the government, the Deutschlandticket –and therefore also the Deutschland-Semesterticket– is a digital ticket that we provide as a mobile ticket. We ask for your understanding that due to legal requirements, the Semesterticket cannot be issued as a paper ticket.

If you cannot use the mobile ticket with your smartphone, please contact your AStA.

If you have any questions about ordering, please contact your AStA.