Ordering

The Semesterticket Schleswig-Holstein is a personal ticket. Therefore, authentication is done when ordering. Authentication uses the e-mail address provided by your university. In addition, the date of birth is used. At the universities that have implemented the single-sign-on procedure (so-called Shibboleth), you log in with your university's access data (matriculation number/e-mail address and password) during the order process. If the Shibboleth procedure is not yet available at your university, enter your last name as well. This allows for your authorisation to be automatically checked in the background.

During authentication, a check is also made as to whether the semester contribution has been paid in full. The Semesterticket can only be ordered once the contribution has been received. Please note that it may take a up to two weeks for the bank transfer to be processed by the university's system. If, after transferring the contribution, it is not possible to order, please try again in the next few days.

In addition to the information required for authentication, you only need to upload a photo of yourself. This is necessary because the Semesterticket is a personal ticket valid only for you. It is important that it is a recent photo and your face is easily recognizable - like on an ID card. But you do not need to have a passport photo taken by a photographer.

If you opt for the paper ticket, you must also specify the postal address to which your Semesterticket is to be sent.

All data will be used exclusively to process the order and to issue the Semesterticket. Data is collected and processed in accordance with data protection regulations. The privacy policy (german) can be found here.

No, for one semester either the mobile ticket or the paper ticket can be issued, but not both ticket media. When ordering for the following semester, you can of course opt for the other output form. It is not possible to change the output medium during the semester.

Once you have successfully completed the order of the Semesterticket, an order confirmation will be sent to you immediately by e-mail. The confirmation will be sent to the e-mail address you received from the university and state when you placed the order. It contains a ticket number. The order confirmation (e-mail) is not valid as a travel authorization.

The mobile ticket is available immediately.

• Have you already used the Semesterticket as a mobile ticket? Order it like last time. Once you have received the order confirmation, you do not need to do anything else - your existing mobile ticket will automatically update to the new semester on the first day of the semester. You can see this from about 10 days before the semester begins: On the third page of the mobile ticket, you will find a message that the ticket has been loaded for the following month, but you can only see it from the first day of the semester.
• Have you never had the Semesterticket as a mobile ticket? Please note that you must activate the mobile ticket once before first using it on your smartphone. For that, please proceed as follows:

1. Open the NAH.SH app, which is available for Android (requires version 8.0 or higher), iOS (requires version 14.5 or higher) and Huawei for free.
2. From the app's menu, select "Semesterticket" and then "Add Semesterticket".
3. Enter your date of birth and your personal ticket number, which you received with the order confirmation.
4. You can now travel with your personal Semesterticket.

The paper ticket will be issued and dispatched within three working days, so it should be delivered after about one week. The dispatch takes place at the earliest 6 weeks before the beginning of the semester. It will be delivered to the postal address stated in the order. Please sign it with your first name and surname, then adhere the ticket as explained in the cover letter. Your paper ticket is then valid.

The Semesterticket is valid from the first day of the semester specified on it, not before.

Have you already used the Semesterticket as a mobile ticket?

Order it like last time. Once you have received the order confirmation, you do not need to do anything else - your existing mobile ticket will automatically update to the new semester on the first day of the semester. You can see this from about 10 days before the semester begins: On the third page of the mobile ticket, you will find a message that the ticket has been loaded for the following month, but you can only see it from the first day of the semester.

Have you never had the Semesterticket as a mobile ticket?

Please note that you must activate the mobile ticket once before first using it on your smartphone. For that, please proceed as follows:

1. Open the NAH.SH app, which is available for Android (requires version 8.0 or higher), iOS (requires version 14.5 or higher) and Huawei for free.
2. From the app's menu, select "Semesterticket" and then "Add Semesterticket".
3. Enter your date of birth and your personal ticket number, which you received with the order confirmation.
4. You can now travel with your personal Semesterticket.

Please note that an order can only be placed if the semester contribution has been paid in full and the payment has been processed by the university's system. Payment processing may take up to two weeks. Only then ordering is possible. If you receive an error message, please try again in a few days.

At some university, you can check the college campus management system online to see if your payment has already been processed. At the latest one day after booking, you can order the semester ticket. Does it still not work after some days? Please contact the data center or the administration of your university, it is responsible for processing the payment.

First-semester students can order from the first semester day (depending on the university 01.09./01.10. respectively 01.03./01.04.), because they can not be deposited by the university systems as enrolled students until this date. The authorization check required for the order can thus only be carried out successfully from the first semester day. Please try again on this day.

No, the order confirmation is not a valid ticket. Enrolment certificates, substitute certificates or student IDs -even if they have been validated- are also not valid as travel authorisation for the Semesterticket Schleswig-Holstein.

Please keep the order confirmation until the end of the semester. If you change your smartphone, you will need the ticket number mentioned in it to activate the Semesterticket on the new device.

Wenn Sie diese Fehlermeldung bei dem Versuch erhalten, das Semesterticket nach erfolgreicher Bestellung mit der erhaltenen Ticketnummer und Ihrem Geburtsdatum in der App zu aktivieren, so liegt dies in der Regel nicht an der Ticketnummer. Zumeist stimmt das in der App eingegebene Geburtsdatum nicht mit dem Geburtsdatum überein, welches Sie bei der Bestellung angegeben haben. So lösen Sie das Problem:

• Um Tippfehler auszuschließen, prüfen Sie zunächst, ob Sie die Ticketnummer und Ihr Geburtsdatum bei der Aktivierung in der App korrekt eingegeben haben.
• Wenn die Fehlermeldung weiterhin erscheint, wurde das Geburtsdatum vermutlich schon bei der Bestellung falsch eingegeben. Um das bei der Bestellung hinterlegte Geburtsdatum zu korrigieren, gehen Sie wie folgt vor:
  1. Öffnen Sie die Bestellseite.
  2. Nach der Anmeldung wird Ihre Ticketnummer angezeigt und ein Link, mit dem Sie das Geburtsdatum ändern können.
  3. Nach erfolgreicher Änderung können Sie das Semesterticket in der App aktivieren.

If you receive this error message when you try to activate the Semesterticket in the app after successfully ordering with the ticket number, it is likely that the date of birth entered in the app does not match the date of birth that you specified when ordering. How to solve the problem:

• To avoid typos, first check whether you entered the ticket number and your date of birth correctly when activating the app.
• If the error message continues to appear, the date of birth was probably entered incorrectly when ordering. To correct the date of birth entered when placing the order, proceed as follows:
  1. Open the order page.
  2. After logging in, you will see your ticket number and a link to change your date of birth.
  3. After the change has been made successfully, you can activate the semester ticket in the app.

You will find the ticket number in the email with the order confirmation sent to your university email address when you placed your order. Alternatively, you can start the ordering process again: The ticket number is displayed after registration.

• Android version 8.0 or later or
  
• iOS version 14.5 or later.

If the NAH.SH app can not be installed, check whether you can update the operating system of your smartphone and download the current version of Android or iOS. Then try to install the NAH.SH app again.

The NAH.SH app still does not work and you have already ordered the mobile ticket? Please contact the customer service (NAH.SH-Kundendialog):
Email: semesterticket@nah.sh
Tel.: 0431.660 19 449 (mo.-sa. from 8 am to 6 pm)

If you use a Huawei smartphone, you have the option of loading the mobile phone ticket into the DB Navigator app from the Huawei AppGallery. After ordering, load the ticket into the DB Navigator (select the “Travel” menu item and then the plus symbol). There can be no guarantee that this method will work permanently. Support for Huawei brand smartphones cannot be guaranteed for technical reasons.

The paper ticket will be sent to the postal address given when ordering. Please check your order confirmation whether the address details are correct. To play it safe also check if your letterbox is accessible and marked with your name. The delivery of the paper ticket takes about one week (3 days for the creation of the ticket plus shipping).

If the paper ticket has not arrived after this period, please contact the customer service (NAH.SH-Kundendialog), so that we can arrange the immediate shipment of a new ticket.
E-Mail: semesterticket@nah.sh
Telephone: 0431.660 19 449 (mo-sa. from 8 am to 6 pm)

You will of course receive the new ticket free of charge if it is lost while shipping, if you inform us of this within 4 weeks of the order date.

The Semesterticket is a personal ticket that is valid only for you. That is why it also contains a personal photograph in addition to your name. It is important that it is a recent photo and your face is easily recognizable – like on an ID card. But you do not need to have a passport photo taken by a photographer.

During a semester, it is not possible to exchange the photograph. When ordering for the following semester, you can of course upload a new photo of yourself. Alternatively, you can continue to use your previous photo.

If the photo on your ticket is not recognizable , e.g. too small, distorted or accidentally the entire student card has been uploaded, please contact the NAH.SH customer service (NAH.SH-Kundendialog) for clarification:
E-Mail: semesterticket@nah.sh
Telephone: 0431.660 19 449 (mo-sa. from 8 am to 6 pm)

If your name changes during the semester, e.g. due to marriage, or your appearance changes, you can continue to use your Semesterticket until the end of the current semester. It is not necessary to change the name or photo on the issued ticket. However, when using it, please keep your personal photo ID handy in case of any queries.

Yes, the Semesterticket can be ordered until the end of the current semester.

Von den einzelnen Hochschulen werden ganz unterschiedliche Medien für das Semesterticket verwendet, von einem einfachen Papierabschnitt bis zu einer multifunktionalen E-Card, auf der das Semesterticket ein Bestandteil ist. Manchmal ist auch der Studierendenausweis gleichzeitig das Semesterticket. Meistens gibt es ein Lichtbild, aber nicht immer.

Das bestellte Semesterticket dient dazu, diese unterschiedlichen Erscheinungsformen zu vereinheitlichen. In ganz Schleswig-Holstein und Hamburg müssen mehrere hundert Mitarbeiter*innen der Verkehrsunternehmen das Semesterticket als Fahrtberechtigung erkennen und prüfen können. Dies soll im Interesse aller schnell und unkompliziert sein. Deshalb wurde das einheitliche Semesterticket Schleswig-Holstein als Handy-Ticket geschaffen. Das ist besonders praktisch, denn so hat man es jederzeit zur Hand. Außerdem ist das Handy-Ticket beständig, es gibt kein Aufdruck, der unleserlich wird.

Der Bestellprozess wurde so einfach wie möglich gehalten: Es wird lediglich geprüft, ob Sie eingeschrieben sind. Unnötige Eingaben entfallen; das obligatorische Lichtbild für Ihr persönliches Semesterticket können Sie direkt hochladen.

Bitte beachten Sie, dass Sie nur mit dem Semesterticket Schleswig-Holstein landesweit unterwegs sein können. Regionale Semestertickets gelten ausschließlich im jeweiligen regionalen Geltungsbereich (Kiel bzw. Lübeck bzw. Flensburg).

Sie haben ein Fahrkarten-Abo im SH-Tarif abgeschlossen, z.B. für eine Monatskarte im Abo, und benötigen dieses nicht mehr, weil Sie das Semesterticket Schleswig-Holstein erhalten? Wir verzichten bei Kündigung auf die übliche Nachberechnung der Preisdifferenz zum Monatskartenpreis, auch wenn das Abo noch nicht ein ganzes Jahr besteht.

Geben Sie hierfür einfach bei der Kündigung "Semesterticket Schleswig-Holstein" an und fügen Sie als Nachweis bitte eine aktuelle Kopie Ihres Studierendenausweises bei. Die Kündigung richten Sie bitte an das Verkehrsunternehmen, bei dem Sie Ihr Abo abgeschlossen haben. Sie muss bis zum 15. des Monats eingegangen sein, damit sie zum Ende des laufenden Monats wirksam wird.

If you have any questions about ordering, please contact the AStA of your university.